Customer Experience Specialist

Permanent -

Brand

We are looking for a Customer Experience Specialist for Omoda to oversee the customer operating and customer loyalty programmes and events.

To be successful in this role, the ideal candidate is responsible for building customer operation and customer loyalty programmes for the Omoda Brand. They will need a creative skillset which enables them to brainstorm new initiatives and ensure that their area of responsibility meets and exceeds the expectations of our business objectives and contributes to the company's success in the long run.

Responsibilities:

  • Customer Loyalty Programs:
    • Development and management of a customer loyalty programme for Omoda and create lifetime value through the programme.
    • Evaluate the performance of the programmes and investigate opportunities to recommend promotions and strategies that drive member engagement.
    • Planning and execution of Omoda customer events.
    • Completion of dealer instruction manuals.
    • Recruitment of new customers and brand ambassadors for the Omoda brand.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken in collaboration with the customer care department.
  • Customer Operation Strategy:
    • Track and compile regular user analysis data based on sales information.
    • Dealer customer operation support (activity guidebook, execution guide).
    • Develop long-term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.

Requirements:

  • Bachelor's degree.
  • 2 - 5 years' experience in marketing / brand coordination.

Skills:

  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities.
  • Presentation skills and MS Office suite skillset.
  • Ability to work under deadlines.
  • Moderator experience and no stage fright is advantageous.
Please forward your CV to hra@chery.co.za and use reference CUSTEXPER.